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Getting Started
Troubleshooting
- DinoCapture crashes or does not open
- Microscope not recognized or missing
- Device Manager Error: Code 10
- Device Manager Error: Code 19 or 39
- Device Manager Error: Code 28
- Camera window is completely black
- Software opens but live image window missing
- Using older models with Windows 8 and 10
- Strobe light model: a portion of the screen is dark
- Device Manager Error: Code 43
- Upgrading to Windows 10
- DinoCapture does not show Dino-Lite (Black screen or not recognized)
- How to request Remote Assistance
Windows/DinoCapture
- Which format/resolution/DPI should be used
- How to use edge detection
- Saving GPS location information
- Captured image and video file sizes
- Continuous measurement (keep tool active)
- About recording audio
- Save camera settings profile
- Default email application used by DinoCapture
- How to use EDOF (Extended depth of field)
- Multiple Dino-Lite devices on one computer
- How to use the Customize Shortcuts feature
- How to record a time-lapse video
- Transfer DinoCapture files to another computer
- How to use Auto Calibration (CS-40 / CS-41)
- How to acquire depth information (DPQ) with compatible Edge Models
- How to update DinoCapture to the latest version
- How to reset DinoCapture to default / factory settings (Rename Digital Microscope folder)
- "Your PC settings only let you install verified apps" when installing DinoCapture
- How to use eFLC (Enhanced FLC)
- Advanced Settings in DinoCapture 2.0 (DC20.ini)
Mobile/Wireless
Mac OS/DinoXcope
- Mac OS Compatibility
- DinoXcope error: "unidentified developer" / "can't be opened because Apple.."
- Using DinoCapture Windows software on Mac OS
- Mac OS 10.11+ (El Capitan) and newer - Compatibility with older Dino-Lite
- Mac OS Troubleshooting
- Transfer DinoXcope files to another Mac
- macOS High Sierra, Mojave 10.13+ Compatibility
- DinoXcope is installed but does not open
- DinoXcope opens but only has a black screen
Hardware
Lighting/LEDs
Optics
Eyepiece Camera
Misc
Third Party Software
Contact us
Contact information
- [email protected]
- Phone
- (888) 668-2442
- Address
- 19803 Hamilton Ave. #200, Torrance, CA 90502
- Business hours
- Monday - Friday, 9:00 a.m. - 5:00 p.m. Pacific Time
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